Frequently asked questions

GENERAL QUESTIONS

Who are we?

Our mission is to deliver wholesome, flavorful food to every table, and contribute to a healthier (and tastier) planet — one jar at a time. Check out OUR STORY to learn more. 
Where are we located?

Our offices and warehouse are located in the Chicago suburbs at 951 Fargo Ave., Elk Grove Village, IL 60007.
Where can I purchase your products?

You can purchase any of our products directly through this site or check out the WHERE TO BUY  page to locate a nearby retailer that stocks our products.

PRODUCT QUESTIONS

Where are your products made?

Our products are carefully produced in Poland, then imported to the United States.
Should I refrigerate my product after opening?

Yes, we recommend you refrigerate our products after opening. Jams and mustards should be consumed within 90 days. Pickled vegetables should be consumed within 7 days.
How can I ensure my product remains fresh?

To ensure freshness, use a clean utensil every time you dig into our pickled vegetables, fruit jams and tangy mustards. Do not use the same utensil for multiple products unless it’s cleaned in-between. Otherwise, you could put your mustard in a real jam. Lastly, always refrigerate our products after opening to make the good times last. These steps will help prevent bacteria and cross-contamination from ending the party early.
What is the shelf life of your products?

We guarantee the freshness of unopened products for 6 months after purchase. Once opened, refrigerate the product and use a clean utensil every time you reach into the jar. We recommend consuming pickled vegetables within 7 days of opening and 90 days for jams and mustards. If you forget to refrigerate the product within 2 days of opening, we recommend it’s best to let it go.
Are your products Kosher and non-GMO certified?

Our products are neither certified Kosher, Halal nor certified non-GMO. They are 100% vegan, though.
Do your products contain probiotics?

Due to our pasteurization process, our products are not a suitable source of probiotics.
Are your jars recyclable?

Our jars are made of glass with metal lids and are commonly accepted recyclables. Recycling rules can vary by location, so it’s always best to consult your local waste management company to ensure you are disposing of items correctly.
How can I tell if my Old World Foods product has gone bad?

 It is always best to abide by the printed best-by date and storage recommendations for each food product. However, everyone should be familiar with the signs of food spoilage to be safe.

Signs that a food item has spoiled include yeasty off-odors, fermented alcohol-like flavors, gas bubbles and mold growth, which may appear as fuzzy patches inside the jar or on the product itself. Another tell-tale sign is separation of ingredients or other changes in texture. If you notice these signs, do not consume and dispose of the food product.

ORDERS & SHIPPING

How will my order be shipped?

All orders are shipped free of charge using Fedex Ground and Fedex Home Delivery.
Where do you ship?

We’re thrilled to deliver our products to the 48 contiguous United States and the District of Columbia. At the moment, we don’t offer international shipping or delivery to Alaska, Hawaii, Puerto Rico as well as other U.S. territories or military bases, but we’re constantly expanding our reach! 
What forms of payment do you accept?

We accept all Visa, Mastercard, and American Express credit cards along with the convenience of express checkout through Google Pay and Apple Pay.
Do you offer discounts or coupons?

Yes! We frequently offer promotions — SUBSCRIBE to our email list to stay up to date on all current and upcoming promotions.
How long will it take for my order to arrive?

All orders are shipped out within 2 business days. Delivery times will vary based upon location, but typically expect your order within 3 to 7 days once shipped. All orders are packed and shipped from our warehouse in Illinois. We do not currently offer expedited shipping options.
How can I purchase large quantities or become a wholesale reseller?

For large quantity orders, get in touch with us through our WHOLESALE page.

RETURNS & REPLACEMENTS

What is your return policy?

Our freshness guarantee is backed by a 30-day return window. If the product arrives damaged, or not as fresh as expected, we’ll send you a replacement at no cost. Unopened products can be returned to our warehouse within 30 days of delivery for a full refund. (Return shipping is the customer’s responsibility)

Please don’t hesitate to CONTACT us if you encounter any issues.  
How can I reach customer service?

Submit your feedback or questions through the CONTACT or give us a call at (847) 258–3558.

We are available Monday through Friday from 8 a.m. – 4:30 p.m. CST.

Still have questions? Click here to get in touch with us!